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Job Title: Support Worker
Responsible to: Team Leader
From £11.50 an hour
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To provide responsive, consistent, and effective support to young people, in line with their individual needs, within a semi-independent context.
To actively promote the rights of young people and maintain an environment that is proactively anti-oppressive, and values diversity.
To operate within the Policies and procedures defined by Fairview and to ensure a living and learning environment that offers opportunities and promotes self-development, personal achievement, and resilience.
To ensure consistent, effective working practices, and positive safeguarding of each young person.
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Support the maintenance of an inclusive, anti-oppressive, and caring living environment.
Promote positive, trusting, and meaningful relationships with young people.
Promote, safeguard, and maintain the well-being of young persons, residing with Fairview.
Delivery of the Fairview Independence Living Skills Programme to young people and maintaining progression records.
Active promotion of life skills and risk self-management.
Ensuring all Safeguarding and Child Exploitation issues are addressed effectively and in line with policy and best practice.
Understand the relevance of Person-Centred planning and apply this within the role.
Prepare for and actively engage in professional supervision inclusive of reflective practice.
Undertake all relevant administrative tasks, including risk assessments, daily recordings, timed progress reports, and others as appropriate.
Contribute to the ongoing development of Risk Management strategies and protocols for individual young people.
Attend and contribute to staff meetings, and training.
Receive and deliver effective handovers.
Undertake relevant training/professional development opportunities as determined through the supervision process and the needs of Fairview.
Support young people in accessing training/education and employment opportunities.
Maintain currency of information, knowledge base, and resources (including changes or addenda to legislation), which impact young people.
Ensure Confidentiality and effective compliance with the Data Protection Act.
Ensure compliance with Fairview Policies and Procedures.
To work at all times within the Professional Boundaries/Code of Conduct framework as established by Fairview.
Ensuring all Health, Safety and Risk assessment checks are completed, recorded and reported to the line manager.
Completion of generic cleaning tasks to an appropriate standard.
Demonstrate resilience, and positivity when addressing conflict resolution.
To work within the ON DUTY rota framework operating across 7 days and includes sleep-ins and occasionally waking nights in line with the needs of the company.
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Experience working with young people and supporting their developmental needs.
Experience recording and reporting data.
Experience in working to achieve outcomes.
Experience in multi-agency working and information sharing.
Experience in risk management.
Understand current legislation regarding the rights of children and young people leaving care.
Knowledge and understanding of issues that affect young people.
An understanding of Safeguarding and Child Exploitation.
Knowledge of General Data Protection Regulation 2018.
An understanding of Diversity and Equal Opportunities.
Knowledge of Health and safety issues.
An understanding of Person-Centred working.
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Level 3 Children and Young People (or equivalent), or willingness to work towards this within 12 months from take-up of post.
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Effective communication skills, verbal and written.
Ability to proactively generate and maintain positive relationships with young people.
Organisational skills and abilities.
Ability to undertake all relevant administrative tasks to an appropriate standard.
Computer literate and competent in the use of IT.
Mediation skills and ability to seek and achieve positive conflict resolution.
Ability to reach decisions independently, based on professional values and best working practices, including Risk Management.
Ability to contribute positively to meetings and developmental opportunities.
Possess a range of interpersonal skills.
Ability to display resilience, adaptability, and motivational skills.
Ability to work in an inclusive, empathic, respectful, and aware working style.
Possess a commitment to supporting an anti-oppressive environment that values diversity.
Ability to operate within a Lone worker setting.
The list of duties is indicative but not exhaustive. The post holder is expected to carry out any additional tasks commensurate with their role, as identified by their line manager or member of the senior management team.
All posts within Fairview are subject to the Safer Recruitment process, including receipt of a satisfactory Enhanced DBS and references.
This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974.
Job Title: Team Leader
Responsible to: Service Manager
From £12.20 - £13.50 an hour
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To oversee the home.
To guide staff and supervise the day-to-day running of their environment by identifying training needs.
To ensure young people’s needs are being fully met and that support is at its optimum level.
To check through all paperwork ensuring the quality of recording and reporting is up to standard, feeding back all information to Service Managers.
To participate in the on-call system when on shift being the first point of contact for staff.
To complete welfare calls to the home.
To delegate tasks to the staff team, identifying specific training strengths and weaknesses to bring the best practices and work product.
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Assist Service Manager in the development & maintenance
Provide a safe, healthy work environment
Manage conflict in a non-confrontational manner
Shift management
Manage Absences & sickness as part of on-call duties
Continuing development
Promote safeguarding
Provide opportunities for growth
Support & encourage staff
Maintenance / H&S
Compliance with professional boundaries
Supervisions
File monitoring
Shift completion
Audits, house RA monthly
Liaising with professionals
Direct 1:1 work with young people
Cleaning
On-call support
Working within policies
Development of risk management
Keywords / ILA / ILS
Organising meetings / internal & external
Building relationships
Promoting inclusion
Supporting with health & wellbeing (staff & YP’s)
Referrals to appropriate services (staff & YP’s)
Multi-agency working
Checking reports
Overseeing and checking time sheets before them being sent to service managers
Challenging poor practice in a professional manner
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Current/recent experience of working with young people.
Experience in supporting the developmental needs of young people.
Experience recording and reporting.
Experience in working to achieve outcomes.
Experience in multi-agency working and information sharing.
Experience in risk management.
An understanding of current legislation regarding the rights of children and young people leaving care.
Knowledge and understanding of issues that affect young people.
An understanding of Safeguarding and CE.
Knowledge of GDPR.
An understanding of Diversity and Equal Opportunities.
Knowledge of Health and safety issues.
An understanding of Person-Centred working.
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Level 3 Children and Young People (or equivalent)
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Effective communication skills, verbal and written.
Ability to proactively generate and maintain positive relationships with young people.
Organisational skills and abilities.
Ability to undertake all relevant administrative tasks to an appropriate standard.
Computer literate and competent in the use of IT.
Posses skills in mediation and is able to seek and achieve positive conflict resolution.
Ability to reach decisions independently, based on professional values and best working practices, including Risk Management.
Ability to contribute positively to meetings and developmental opportunities.
Possess a range of interpersonal skills.
Ability to display resilience, adaptability, and motivational skills.
Ability to work in an inclusive, empathic, respectful, and aware working style.
Possess a commitment to supporting an anti-oppressive environment that positively values diversity.
Ability to operate within a Lone worker setting.
The list of duties is indicative but not exhaustive. The post holder is expected to carry out any additional tasks commensurate with their role, as identified by their line manager or member of the senior management team.
All posts within Fairview are subject to the Safer Recruitment process. This includes receipt of a satisfactory Enhanced DBS and references.
This post is exempt from the provisions of the Rehabilitation of Offenders Act 1974.
Job Title: Residential Support Worker
Responsible to: Team Leader
From £12.50 - £13.50 an hour
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To work as a member of the team in the provision of crisis care and support services for children and young people who may display challenging behaviours.
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Support:
Assist the leadership team in the implementation of the philosophies and policies of the organisation.
Assist the leadership team in ensuring that each young person has their needs met through effective assessment and care planning. Review and monitor care plans/contribute to review reports as directed.
Support and participate in young people's social, life-long learning plans and recreational activities in line with care plans, trips out and holidays.
Act as a key worker where necessary to specified individual young persons, taking on responsibility for specified areas of care and support. This includes ensuring all medical needs are met and supporting the young person to advocate his/her own needs and wishes.
Facilitate and support young people in decision-making. Promote choice and involvement.
Ensure all Staff Members work in a way that demonstrates an understanding and commitment to the rights of people with emotional & challenging behaviour and/or learning difficulties.
Consistently apply strategies developed in response to challenging behaviours and contribute to the review and development of any such strategies.
Encourage young people to maintain acceptable levels of personal and environmental hygiene.
Record information about young people and ensure good communication with Staff Members.
Once trained, administer medication (if applicable) in accordance with Company policies and procedures, and ensure that medical emergencies are dealt with appropriately. Adhere to the Company’s medication policy at all times.
Ensure that young people’s personal property and clothing are maintained to a high standard and that any additional needs are reported to the leadership team.
Promote good practice in the team in accordance with the home's SOP and in line with all Company policies and procedures.
Practice maximum integrity in all dealings with young people’s personal and financial affairs.
Communication:
Complete an in-depth handover with staff at the beginning of every shift
Participate in Staff and young people’s meetings as and when required. Maintain appropriate records as directed.
Training and Development:
Maintain professional knowledge and competence.
Attend all designated training days/courses, on or off site, as and when required.
You must commit to monthly formal supervision and bring agender items to discuss.
Health & Safety:
Report immediately to the Team Leader any illness of an infectious nature or accident incurred by a young person, colleague, self or another.
Understand, and ensure the implementation of, the Fairview Care and Support Health and Safety policy, and Emergency and Fire procedures. Follow and undertake risk assessments.
Report to the Team Leader/Managers and the Handyperson, any faulty appliances, damaged furniture, equipment, or any potential hazard.
Promote safe working practice within Proactive Intervention Care.
General:
Assisting Team Leader on duty to maintain the petty cash records in line with Company policies and procedures.
Carry out daily records as directed when on shift.
Make Visitors feel welcome. Provide refreshments/assistance as and when required.
Promote and ensure the good reputation of Care and sign all policies and procedure that relate to the organisation.
Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties as stated in the confidentiality policy and Data protection policy.
Adhere to all Company policies and procedures within the defined timescales.
Ensure the children’s living space is cleaned and well-maintained throughout your shift.
Carry out any other tasks that may be reasonably assigned to you.
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Experience working with young people and supporting their developmental needs.
Experience recording and reporting data.
Experience in working to achieve outcomes.
Experience in multi-agency working and information sharing.
Experience in risk management.
Understand current legislation regarding the rights of children and young people leaving care.
Knowledge and understanding of issues that affect young people.
An understanding of Safeguarding and Child Exploitation.
Knowledge of General Data Protection Regulation 2018.
An understanding of Diversity and Equal Opportunities.
Knowledge of Health and safety issues.
An understanding of Person-Centred working
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Level 3 Children and Young People (or equivalent), or willingness to work towards this within 6 months from take-up of post.
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Proven ability to work on own initiative.
Knowledge and understanding of issues relating to people with emotional & challenging behaviors & learning difficulties.
A commitment to a service which provides support to vulnerable individuals, and which is respectful and according to the individuals’ wishes.
Good communication skills written and verbal. Ability to communicate effectively with young people, colleagues, family members and other professionals.
Commitment to training and self-development.
To complete shift work which include sleep in duties.
You must be able to work well as part of a team and on an individual basis and due to regulations requiring workers to be older than the children they are working with, you will need to be aged 21 years or over.
Commitment to the aims & objectives of Fairview Care and Support.
Self-motivation and flexibility.
Knowledge and commitment regarding Equal Opportunities.
Knowledge and commitment regarding Safeguarding children.
A commitment to undertake training and development as required.
Honesty, reliability and trustworthiness.
Commitment to Equality & Diversity as part of your role.
Prefered
A flexible and innovative approach to working.
Knowledge of care planning systems
Decision-making and problem-solving skills
Car driver, willing to use own car as required and ability to use company vehicle / drive motorhome where applicable.
This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list: Fairview Care Support reserve the right to amend this Job Description from time to time, according to business needs.
Any changes will be confirmed in writing. Please note that you share with Fairview Care and Support, the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.
Job Title: Residential Team Leader
Responsible to: Deputy / Registered Manager
From £13.60 - £14.20 an hour
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To work as a member of the team in the provision of crisis care and support services for children and young people who may display challenging behaviours.
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Care:
Assist the leadership team in the implementation of the philosophies and policies of the organisation.
Complete supervision with support worker staff. (The expectation is for each staff to complete a supervision once monthly with an annual appraisal overseen by care manager.
Assist the leadership team in ensuring that each young person has their needs met through effective assessment and care planning. Review and monitor care plans/contribute to review reports as directed.
Support and participate in young people's social, life-long learning plans and recreational activities in line with care plans, trips out and holidays.
Act as a Key worker where necessary to specified individual young person, taking on responsibility for specified areas of care and support. This includes ensuring all medical needs are met and supporting the young person to advocate his/her own needs and wishes.
Facilitate and support young people in decision-making. Promote choice and involvement.
Ensure all Staff Members work in a way that demonstrates an understanding and commitment to the rights of people with emotional & challenging behaviours and/or learning difficulties.
Consistently apply strategies developed in response to challenging behaviours and contribute to the review and development of any such strategies.
Encourage young people to maintain acceptable levels of personal and environmental hygiene.
Record information about young people and ensure good communication with Staff Members.
Once trained, administer medication (if applicable) in accordance with Company policies and procedures, and ensure that medical emergencies are dealt with appropriately. Adhere to the Company’s medication policy at all times.
Ensure that young peoples’ personal property and clothing is maintained to a high standard and any additional needs are reported to the leadership team.
Promote good practice in the team in accordance with the homes SOP and in line with all Company policies and procedures.
Practice maximum integrity in all dealings with young peoples’ personal and financial affairs.
Communication:
Complete an in-depth handover with staff at the beginning of every shift.
Participate in Staff and young peoples' meetings as and when required. Maintain appropriate records as directed.
Training and Development:
Maintain professional knowledge and competence.
Attend all designated training days/courses, on or off-site, as and when required.
You must commit to monthly formal supervision and bring agender items to discuss
Health & Safety:
Report immediately to the manager, any illness of an infectious nature or accident incurred by a young person, colleague, self or another.
Understand, and ensure the implementation of, the Fairview Care and Support’s Health and Safety policy, and Emergency and Fire procedures. Follow, undertake and update risk assessments.
Report to the Deputy/Registered Managers and Maintenance, any faulty appliances, damaged furniture, equipment or any potential hazard following daily maintenance check.
Promote safe working practice within Fairview Care and Support.
General:
Assisting the Manager on duty to maintain the petty cash records in line with Company policies and procedures.
Carry out daily records as directed when on shift.
Make Visitors feel welcome. Provide refreshments/assistance as and when required.
Promote and ensure the good reputation of Fairview Care and Support and sign to all policies and procedure that relate to the organisation.
Ensure that all information of confidential nature gained in the course of duty is not divulged to third parties as stated in the confidentiality policy and Data protection policy.
Ensure the security of Fairview Care and Support’s motorhome is maintained at all times.
Adhere to all Company policies and procedures within the defined timescales.
Ensure the children's living space is cleaned and well maintained throughout your shift.
Carry out any other tasks that may be reasonably assigned to you.
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Current/recent experience of working with young people.
Experience in supporting the developmental needs of young people.
Experience recording and reporting.
Experience in working to achieve outcomes.
Experience in multi-agency working and information sharing.
Experience in risk management.
An understanding of current legislation regarding the rights of children and young people leaving care.
Knowledge and understanding of issues that affect young people.
An understanding of Safeguarding and CE.
Knowledge of GDPR.
An understanding of Diversity and Equal Opportunities.
Knowledge of Health and safety issues.
An understanding of Person-Centred working.
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Level 3 Children and Young People (or equivalent)
-
Proven ability to work on own initiative.
Hold a Level 5 or working towards a Diploma for Residential Childcare or equivalent.
Knowledge and understanding of issues relating to people with emotional & challenging behaviours & learning difficulties.
A commitment to a service which provides support to vulnerable individuals, and which is respectful and according to the individual’s wishes.
Good communication skills - written and verbal. Ability to communicate effectively with young people, colleagues, family members and other professionals.
Commitment to training and self-development
Car driver, willing to use own car as required and ability to use company vehicle / drive motorhome where applicable.
To complete shift work which includes sleep in duties
It is essential that you are able to work well as part of a team and on an individual basis and due to regulations requiring workers to be older than the children they are working with, you will need to be aged 21 years or over.
Commitment to the aims & objectives of Fairview Care and Support;
Self-motivation and flexibility;
Knowledge and commitment regarding Equal Opportunities;
A commitment to undertake training and development as required;
Honesty, reliability and trustworthiness;
Commitment to Equality & Diversity as part of your role.
Flexible and innovative approach to working
Knowledge of care planning systems
Decision-making and problem-solving skills
This Job Description indicates only the main duties and responsibilities of the post. It is not intended as an exhaustive list: Fairview Care and Support reserve the right to amend this Job Description from time to time, according to business needs.
Any changes will be confirmed with you in writing. Please note that you share with Fairview Care and Support, the responsibility for making suggestions to alter the scope of your duties and improve the effectiveness of your post.
Training & development
Staff training at Fairview Care & Support starts with a full induction into the company, staff are provided with an employee handbook and a set of policies to read and sign. As a management team, we understand the need to embed the policies throughout the team, we do this by providing a set of questions based on each policy so their level of understanding of any policy is evident.
Our staff will be provided with a personal training journal, with expected completion after every face-to-face training session they attend. Face-to-face training is mandatory and covers all core subjects and issues. We also provide online training, covering all mandatory subjects and issues relevant to news and media. We also provide training based on the needs of our young people so staff can better understand and support them.
The training journal includes a skills audit and a SWOT analysis that our staff complete on an annual basis. This shows that staff can identify their strengths and any areas that need improvement. We know the importance of placing staff where their strengths lie, however, we also know that to learn new skills, we have to push ourselves out of our comfort zones. Skill audits will be used and discussed during annual appraisals with staff and their line managers respectively, and will cover subjects such as time management, organisational skills, and interpersonal skills.
Supervision
Our management team recognise that staff supervision is essential and is to be completed on a six-weekly basis. To identify any specific training needs, supervisions are used as a platform for staff to bring forward any issues they would like to raise. This could be anything from issues that may affect young people, the fabric of the home, the support that we provide, health and safety, safeguarding, and reflective practice.
Quality assurance
We understand the need for self-regulation and quality assurance, especially through consultation with staff, young people, and providers of external support, so we regularly ask for feedback from all and use this to improve our services.
We monitor the support aspect of how we work through ongoing auditing and internal quality assurance visits at least twice a year.
Our senior management team carries out audits on all our homes twice a year. The initial audit is to ensure all documents are correctly in place and are being used at full potential, the team for each home is then provided with a chart and report for how their home has been achieved. The second audit, also carried out by senior management is to inspect the quality and content of documents recorded by the staff team, for example, have they evidenced all the work and support they have completed with the young people.
Identifying your learning development needs
A SWOT matrix is a framework for analysing your strengths, weaknesses, opportunities and threats. More specifically, it helps you focus on your strengths, improve your weaknesses, take advantage of opportunities and eliminate threats that may impede your ability to progress. Finally, it separates you from your peers, further developing the skills and abilities you require to advance your career.
Personal SWOT analysis
How to use SWOT
Use the template below to answer the following questions:
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Do you have any stand-out skills, certificates, education or networks?
What personal resources can you access?
What are some strengths others notice in you?
What achievements are you most proud of?
What values do you believe in that others fail to exhibit?
Are you part of a strong network? If so, what connections do you have with influential people?
Consider this from your perspective, and the perspective of people around you. Don’t be modest or shy – be as objective as you can.
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What tasks do you usually avoid because you don’t feel confident doing them?
Do people around you see any weaknesses that you don’t?
Are you confident in your education and skills training? If not, where are your weakest?
Do you have any negative work habits? E.g. punctuality, organisation, temperament.
Do you have personality traits that hold you back in your field? E.g. a fear of public speaking would be a major weakness if you have to conduct meetings regularly.
Again, consider this from an internal and external perspective. Do other people see weaknesses that you don’t see? Do co-workers consistently outperform you in key areas? Be realistic in your response.
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What new technology can help you? Or can you get help from others or people via the internet?
Is your industry growing? If so, how can you take advantage of the current market?
Do you have a network of strategic contacts to help you, or offer good advice?
What trends (management or otherwise) do you see in your company, and how can you take advantage of them?
Are any of your competitors failing to do something important? If so, can you take advantage of their mistakes?
Is there a need in your company or industry that no one is filling?
Do your customers or vendors complain about something in your company? If so, could you create an opportunity by offering a solution?
You might find useful opportunities in the following:
Networking events, educational classes, or conferences.
If a colleague goes on extended leave, Could you take on some of their projects to gain experience?
A new role or project that forces you to learn new skills, like public speaking or international relations for example.
A company expansion or acquisition. Do you have specific skills (like a second language) that could help?
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What obstacles do you currently face at work?
Are any of your colleagues competing with you for roles or projects?
Is your job (or the demand for the things you do) changing?
Does changing technology threaten your position?
Could any of your weaknesses lead to threats?
Performing this analysis will often provide key information – it can point out what needs to be done and put problems into perspective.
Knowledge and skills analysis
Analysing your knowledge and skills can assist in identifying areas where they may be lacking or require improvement; helping to select the most appropriate training to build individual abilities in the right areas. It can also be useful in developing your road map, helping you become the best you can be in your current role, or indicating what knowledge/skills you need to advance your career in your chosen direction.